Frequently Asked Questions
Find answers to common questions about our products and services.
We offer most of our models in 28mm (standard tabletop scale), 32mm (heroic scale), and 15mm (small-scale wargaming). Each scale is adjusted proportionally to fit your minis and gaming needs. If you’re unsure which scale suits your game, here’s a quick guide:
28mm – Perfect for Dungeons & Dragons, Pathfinder, and most fantasy RPGs.
32mm – Slightly larger; ideal for skirmish games like Warhammer or Frostgrave.
15mm – Great for large-scale battles or compact tabletops.
We’re also happy to print custom scales on request — just message us before ordering!
Yes! All our terrain is professionally 3D-printed in high-quality, durable plastic (PLA). Each piece is printed with care, cleaned, and quality-checked before shipping. Larger pieces often print in sections and are designed to fit together easily. We print at a layer height of 0.12, ensuring high detail and minimal layer lines.
Yes — all painting is done by Vic, our resident artist with over a decade of experience. Each painted order is hand-finished with care and sealed for durability.
Please note that painted models require additional processing time, as each one is made to order. Custom paint schemes are available upon request!
If you need help with painting, Vic is on hand to give any advice you might need.
Some larger models may arrive in sections to ensure safe shipping and easy handling. Most parts fit snugly together, but a little hobby glue (like super glue or plastic cement) may be useful for permanent assembly. We hang all hinged doors for 28mm and above models.
We can give help and advice whenever it's needed.
We take great care to ensure your models arrive safely.
- Unpainted models are shipped disassembled and securely packed in recyclable packaging.
- Painted models receive extra protection with bubble wrap and padding, where needed.
Tracking numbers are provided for all orders once they’re shipped.
Processing times vary depending on whether your model is painted or unpainted:
- Unpainted and Primed: Usually ship within 2-3 weeks.
- Painted terrain: Usually ship within 4-6 weeks, depending on complexity and size of order.
We’ll always keep you updated on your order’s progress!
Keep your models out of direct sunlight and away from extreme heat to avoid warping. Painted models can be gently dusted with a soft brush or cloth. If you plan to repaint, we recommend using acrylic paints and primer suitable for PLA plastic.
Yes! We’re happy to ship worldwide free of charge!
Shipping times vary based on destination, and customs fees or import duties may apply (these are the responsibility of the buyer).
Still have questions?
No problem! Send us a message, we’re always happy to help you choose the right terrain or assist with custom requests.